Preamble

This site is operated by Sandra Elbaz (Owner of AYO AYA La boutique company), having its registered office at 107, Shlomo Hamelech street- 64243 Tel Aviv (Israel) and registered with the register of commerce and companies of Tel Aviv under number 324614288. AYO AYA is a trademark registered. The entirety of the site is the exclusive property of the AYO AYA La boutique company.

The present general conditions of sale apply to all the orders placed with the AYO AYA company for the whole of the articles and services proposed by the www.ayoaya.co.il site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site AYO AYA La boutique implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order.

Sandra Elbaz reserves the right to modify at any moment the present general sales conditions.

Article 1: Integrality

The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. AYO AYA La boutique is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.

The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the AYO AYA company to the Customer, from the order to the delivery, including payment and the use of services made available by AYO AYA.

The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by AYO AYA La boutique, whether the order is placed by Internet or telephone.

 

Acceptance of the Conditions by the Customer

The present Conditions can be read directly on the www.ayoaya.co.il site. The act of the Customer's ticking the box "I accept the general Terms & Conditions", before proceeding to secure payment. The Customer accepts by this act to having read and understood the present Conditions and to accept them.

The purchase by telephone also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.

 

Article 2 : Order

Every Customer of the AYO AYA La boutique company declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority. Sandra Elbaz reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.

The individual Customer can place his order at AYO AYA La boutique by Internet 24 hours a day, 7 days a week, or by telephone : 077-3006923 from Sunday to Friday from 9am to 1pm.

The ordering process is composed of 3 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:

- clearly identify the products selected with the options of colors, sizes,... indicated on the www.ayoaya.co.il site;

- indicate the selected mode of delivery;

- Proceed to check out. Customer must identify himself by sign in and entering his email address and password which are strictly personal to him.

 

Every order implies acceptance of the prices and description of the products available for sale. In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.ayoaya.co.il site.

 

Confirmation of payment order

An email is automatically sent to the customer via PAYPAL in order to confirm the payment order. The Customer must check the completeness and conformity of the information which he provides to AYO AYA La boutique. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.

 

Article 3 : Information on the products

Characteristics of the products

The information, characteristics, photographs and graphics presented on the site or in the emails sent by AYO AYA are given only on a purely indicative basis and for the major part are given by the suppliers. In particular, the difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of AYO AYA La boutique. AYO AYA La boutique will make its best efforts to ensure that the photographic representation of the products on the www.ayoaya.co.il site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.

Availability of the products

Each item is available in a limited edition, AYO AYA La boutique is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of a product or products, AYO AYA La boutique is committed to informing the Customer as quickly as possible. AYO AYA La boutique reserves the right to modify the selection of products according in particular to the constraints imposed by its suppliers. Availability can vary during the same day according to the level of sales. AYO AYA La boutique carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email.

The unavailability of a product is mentioned on the product page concerned. Thus, Products may appear with the mention of delivery times, such as "This item is not available" (customer can be informed when the product is available again by entering his email address) "till 10 days", "till 12 days", etc.

 

Article 4 : Prices

1. Prices are indicated in shekels and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer.
2. Since the prices charged by AYO AYA's suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly.

3. The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.

The prices take into account the Israeli VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the www.ayoaya.co.il site.

 

Article 5 : Payment

The Customer can pay his order online via Paypal (secure system of payments) and use bankcard: Visa, MasterCard and American Express.

AYO AYA La boutique uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses PAYPAL as one of the most secure and protected mode of payment.

The purchase order, which the Customer creates online, or the order confirmation sent by email to the Customer, by Paypal system, does not act as an invoice. The Customer receives the original of the invoice with the parcel.

AYO AYA la boutique remains owner of the Products delivered until the complete payment by the Customer.

 

Article 6 : Delivery zone

The geographical area of delivery for items from the AYO AYA boutique is all over Israel.

Rest of the world: The Customer can contact the AYO AYA customer services by mail (info@ayoaya.com) to have more information on delivery conditions to a specific country in the world.

Products are delivered to the address indicated by the Customer on the purchase order in Paypal system. AYO AYA La boutique cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

Delivery methods & delivery times in Israel

     AYO AYA La boutique offers three delivery methods:

     1. By registered mail (usual delivery time of 3-5 days)

     2. Self "pick up": free of charge. The customer must call the Customer Service: 077-3006923, to arrange a day at his convenience to collect his purchase. AYO AYA La boutique is located in Tel Aviv.

     3. Express delivery by courier (usual delivery time of 1-2 days)

     The delivery time for some kibbutzim and moshavim varies according to post offices.

      

The Customer must take care to give all necessary information for access to the place of delivery (code, building, floor, etc.), as well as a telephone number where the Customer is easily reachable. The delivery times mentioned here are those that are usually experienced. No refunding of the delivery charges will be given in the event of delivery taking longer than those times indicated.

AYO AYA La boutique informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. AYO AYA La boutique informs its Customers that these delivery times do not include Fridays afternoon and Saturdays, and public holidays.

 

Packaging & gift-wrapping

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. AYO AYA La boutique offers its customers a gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from a proper gift-wrapping.

 

Responsibility of the Customer to check parcels upon reception

AYO AYA La boutique reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as AYO AYA La boutique company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery...) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by AYO AYA La boutique.

 

Article 7: Cancellation, return and refund

Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), according to the Israeli Consumer Protection Law of 1981, the customer has the right to a fourteen-day period to exert his right of retraction. This period begins as from the day of reception of the goods by the Customer.

The request to return the goods can be carried out by sending an email or a fax to customer service (info@ayoaya.com or 077-3006923)

Should the consumer elect to cancel the transaction for reasons other than that the product was defective or that the information with respect thereto was misleading, the consumer is obliged to pay to AYO AYA La boutique a fee the rate of which shall be the lower of 5% of the value of the transaction and NIS 100.

 

AYO AYA La boutique recommends the Customer to return its products with registered delivery, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods.

In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.

The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. The transport charges remain at the cost of the customer.

 

The customer can ask for the sums paid to be refunded directly. Ayo Aya La Boutique will make all effort to refund the customer within 30 days.

 

Article 8 : Cancellation policy

Ayo Aya La Boutique reserves the right to cancel the contract if:

-      There is insufficient stock to deliver the products you have ordered;

-      Delivery is not made to your area;

-      One or more of the products you ordered was listed at an incorrect price due to an error in the pricing information on the Website.

 

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within thirty days of your order. We will not be obliged to offer any compensation in respect of this cancellation.

 

Article 9 : Guarantees

According to the Israeli Defective Products Law, in the event of damage caused to a person or a good by a defect of the product, only the producer of this product can be held responsible by the Customer, on the basis of the information appearing on the packaging of the aforementioned product. Moreover, the company stresses that the products, services and information proposed by AYO AYA La boutique do not in any way substitute for constant vigilance by adults.

 

Article 10 : Responsibility

AYO AYA La boutique cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. AYO AYA cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties.

 

Article 11 : Force majeure

Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control.

Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts.

The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it.

The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued.

If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party.

Force majeure will be considered to include the following:

all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, war and terrorism attack - breakdown of telecommunications or network works not under control of the Customer.

 

Article 12 : Personal data

At the time of customer inscription or ordering, or within the framework of other specific operations, AYO AYA La boutique invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales.

AYO AYA La boutique is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay.

AYO AYA La boutique uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.

Article 13 : Intellectual property

The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds... including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason and conforming with the provisions of the only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by AYO AYA La boutique. Any total or partial reproduction of the AYO AYA La boutique company catalogue is strictly prohibited.

Any person having an Internet site wishing to place on his site a simple link directly to the www.ayoaya.co.il site must request authorization from Sandra Elbaz (the owner). An authorization given by Sandra Elbaz will not constitute an implicit agreement of affiliation and will not be in any case given on a permanent basis. By simple request from Sandra Elbaz, this link will have to be removed.

Article 14 : Duration and application

The present Conditions apply throughout the time of all online services offered by AYO AYA La boutique company. They can be modified at any time by Sandra Elbaz. The Conditions applicable are those in force on the date of the registration of the order.

Article 15 : Territoriality and applicable law

The sale of products of AYO AYA La boutique company are subject to Israeli law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between AYO AYA La boutique and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the jurisdiction of the courts of Tel Aviv.